Logitech Presenter R800 with USB HID in Windows XP SP3

I recently acquired a Logitech Presenter R800. It’s a beautiful device - not particularly cheap, but very slick and easy-to-use. Unfortunately, Windows XP (Service Pack 3) on my system refused to recognise it - the device was listed as USB Receiver in Windows Device Manager, but Windows kept claiming it couldn’t find the driver. It is presented to the system as a standard USB HID device, so there is no Logitech-specific driver: it uses the standard Windows HID Driver. It worked perfectly out of the box on Ubuntu 9.10.

After 3-4 hours of research, I found the answer. Running a differencing tool between the C:\Windows\Inf folder on a colleague’s PC and mine showed that mine was missing the usb.inf and usb.PNF files from that folder. It wasn’t clear why they were missing, but having copied them over from his machine, the driver installation then worked perfectly. So that’s worth trying if you encounter a similar problem with this product (or indeed any USB HID device).